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Important information for your holiday at Hotel Astrid

Helpful facts for your holiday booking

Before booking a holiday at Hotel Astrid in Saalbach Hinterglemm, we recommend going over this important information pertaining your stay. Find all check-in and check-out times as well as other booking and cancellation details at a glance. We gladly accept your non-binding enquiry!


Hotel information

CHECK IN: possible from 2 pm – we have to bill of surcharge in case of earlier CHECK-IN
CHECK OUT: please check out before 10 am


Please inform us if you intend to arrive later than 8 pm.


Down payments

For a confirmed reservation, we ask for a down payment of € 150 per person (exempt from charges for the receiver – within 21 days after the booking).

 

The reservation will not be finalised until the down payment has been transferred into our account and you have received a confirmation from us.


Account details

Raiffeisenbank Saalbach
IBAN: AT21 3505 2000 0002 2566
BIC: RVSAAT2S052 (SWIFT)
Reason for payment: Name & booking period


Cancellation:

We keep your down payment as cancellation fee in case of cancellation. Payment methods: preferably in cash, but you can also pay by EC ATM card (DE, NL, AT), Visa or Mastercard.

 

We kindly ask you to understand that short stays and package deals can only be paid in cash.


Late arrival – early departure:

The room prices are billed from the day originally booked, even if you happen to arrive later or depart earlier.


Cancellation:

Holiday in a different time!
 
Due to the current circumstances, we have changed our cancellation policy.
Up to 14 days before arrival, cancellations are free of charge. The deposit you have paid will be credited or transferred back.
 
Europäische Reiseversicherung offers you the best possible protection in case of a Covid-19 illness and of course we have adapted our cancellation conditions. In other words: Should Corona-related travel restrictions occur (district or Saalbach-Hinterglemm under quarantine), NO cancellation fees will be charged for your holiday. www.europaeische.at.
 
Therefore we hope to welcome you in our hotel in the coming winter season and to be able to offer you a wonderful time in the home of lässig.
 
We are already looking forward to it!