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Important information for your holiday at Hotel Astrid

Helpful facts for your holiday booking

Before booking a holiday at Hotel Astrid in Saalbach Hinterglemm, we recommend going over this important information pertaining your stay. Find all check-in and check-out times as well as other booking and cancellation details at a glance. We gladly accept your non-binding enquiry!


Hotel information

CHECK IN: possible from 2 pm – we have to bill of surcharge in case of earlier CHECK-IN
CHECK OUT: please check out before 10 am


Please inform us if you intend to arrive later than 8 pm.


Down payments

For a confirmed reservation, we ask for a down payment of € 150 per person (exempt from charges for the receiver – within 21 days after the booking).

 

The reservation will not be finalised until the down payment has been transferred into our account and you have received a confirmation from us.


Account details

Raiffeisenbank Saalbach
IBAN: AT21 3505 2000 0002 2566
BIC: RVSAAT2S052 (SWIFT)
Reason for payment: Name & booking period


Cancellation:

We keep your down payment as cancellation fee in case of cancellation. Payment methods: preferably in cash, but you can also pay by EC ATM card (DE, NL, AT), Visa or Mastercard.

 

We kindly ask you to understand that short stays and package deals can only be paid in cash.


Late arrival – early departure:

The room prices are billed from the day originally booked, even if you happen to arrive later or depart earlier.


Cancellation:

We have again adjusted our cancellation policy. If it should come unfortunately, to one of these further down listed points, we cancel your vacation of course free of charge. We will gladly credit the deposit already paid to you as a voucher or refund it to you.

 

  • Up to 1 day before arrival can be canceled without giving reasons, free of charge.
  • Corona conditional travel restrictions (district, or Saalbach-Hinterglemm under quarantine), border closures.
  • An officially ordered quarantine on your part (under presentation of a positive test result)

 

In addition, you are optimally secured with the conclusion of a travel cancellation insurance, by Europäische Reiseversicherung.