We have put together some of the most important information about the Hotel Astrid and the Saalbach-Hinterglemm region, including details on checking in and out, how to book your stay and what to do if you need to cancel. Check out these Frequently Asked Questions below.
Check-in: Possible from15:00 – an extra charge will apply if you wish to check in earlier. Please park your car in the underground garage (500 metres from hotel).
Check-out: We kindly ask you to check out by 10:00.
Please let us know in advance if you are planning on arriving after 20:00.
Late arrival – early departure: If you arrive late or depart early, you will still have to pay for the length of stay originally booked.
CANCELLATIONS:
Cancellations are only valid in writing.
Cancellations are free of charge up to 6 weeks before arrival!
From 6 weeks to 21 days before arrival, we charge 40% of the booked arrangement.
From 21 days before arrival, we charge 70% of the booked arrangement.
From 7 days before arrival, we charge 90% of the booked arrangement.
If only one person arrives in the booked double room, the full room price will be charged.
Late arrival - early departure:
The full room price for the booked days will be charged, even if the arrival is later or the departure earlier than booked.
Additionally, you are fully covered by the conclusion of a travel cancellation insurance through the European Travel Insurance.
BOOKING INFORMATION:
To confirm your reservation, we kindly ask for a short written confirmation and the deposit must be made within the specified period.
If the deposit is not paid or the confirmation is not returned within the specified period, this booking will be considered non-binding.
The terms of the Austrian Hotel Regulations apply.
Jurisdiction is Zell am See.
CANCELLATIONS:
Cancellations are only valid in writing.
Cancellations are free of charge up to 22 days before arrival!
From 21 days - 8 days before arrival, we charge 70% of the booked arrangement.
From 7 days before arrival, we charge 95% of the booked arrangement.
If only one person arrives in the booked double room, the full room price will be charged.
Late arrival - early departure: The full room price for the booked days will be charged, even if the arrival is later or the departure earlier than booked.
Additionally, you are fully covered by the conclusion of a travel cancellation insurance through the European Travel Insurance.
BOOKING INFORMATION:
To confirm your reservation, we kindly ask for a short written confirmation and the deposit must be made within the specified period.
If the deposit is not paid or the confirmation is not returned within the specified period, this booking will be considered non-binding.
The terms of the Austrian Hotel Regulations apply.
Jurisdiction is Zell am See.
For the duration of your stay, one free parking space per room is available in the nearby parking garage (500 m from the hotel). The parking permit is available at the reception.
Important: Your parking spot is available from 3 pm on the day of arrival and until 10 am on the day of departure. No liability is assumed for the parked vehicle. For each additional vehicle, the fee in the public car parks of the municipality is € 13,- per day.
If you arrive early in the morning and want to hit the slopes right away, we recommend parking at the Kohlmaisbahn parking garage. With a valid ski pass, you can park there for free. This way, you can enjoy your first day of skiing without stress and check in at the hotel later.
Regular check-in is available from 3:00 PM.
There is an e-charging station directly in front of our hotel where you can charge your car during the day. There are more charging stations in the underground car park.
In order to confirm the reservation, we ask you for a written confirmation. The deposit must be paid within the specified period.
We ask for your understanding that in case of non-return or non-payment of the deposit within the period stated above, we cannot consider the booking as binding.
The basic principles of the Austrian hotel regulations apply. Place of jurisdiction Zell am See.
Deposit: We kindly ask you to pay a deposit of 25% in order for us to confirm your booking (within 21 days of booking; please make sure you cover any bank fees). As soon as we receive this deposit we will contact you to confirm your booking.
Bank details:
Bank: Raiffeisenbank Saalbach
IBAN: AT21 3505 2000 0002 2566
BIC: RVSAAT2S052 (SWIFT)
Payment details: Name & holiday dates
Cancellations: Please be aware that your deposit will not be refunded if you cancel your holiday with us.
Payment options: If possible, please pay in cash. It is also possible to pay with an Austrian, German or Dutch debit card. Visa and MasterCard are also accepted.
Short stays and all-inclusive offers must be paid in cash at the hotel. Thank you for your understanding.
Small house, small team, big commitment: Your room is always cleaned by the same hard-working cleaning lady. So that she can recharge her batteries on her days off, daily room cleaning is only included from 2 nights, and the room is not cleaned on the cleaning fairy's day off. We thank you for your understanding - and so does the environment!
Our Non-Refundable Rate offers you a better price but comes with fixed conditions: The booking cannot be canceled or changed. The total amount (excluding local tax) must be paid in advance.
🚴♀️ Summer at Hotel Astrid! 🏔️
At Hotel Astrid in Saalbach, a summer full of indulgence, relaxation and mountain adventures awaits you. 🌞
Come by and feel completely at ease!
Last-Minute Deals: Grab your room now!
Need assistance?
We’re here for you – anytime by email or by phone at +43 6541 7988.
See you soon at Hotel Astrid!
